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UnChained Pass Guide

The guidance below will help you to establish whether your UnChained Annual Pass is still valid for a visit.

Please note, for all UnChained Passes that were granted an extension after our first closure we were unable to re-print visitors’ original Passes with their new extended expiry date. Therefore, we have created the following information to help you. To use this, you will need your UnChained Pass in front of you, which states the expiry date on the back of your card. Each drop down below is categorised into date ranges – just match the printed date on your pass to a category below to find out if your pass is still valid.

Printed Expiry Date on or before 31 July 2020

If the printed expiry date on your UnChained Pass is showing a date on or before 31 July 2020, your additional five month extension has now elapsed and your pass is no longer valid. You will need to purchase a new one in order to visit the Museum again. Booking information for our reopening can be found on our Essential Info & FAQ page. Thank you for your support and we hope to see you again soon.

Printed Expiry Date from 1 Aug 2020 – 31 Dec 2020

If the printed expiry date on your UnChained Pass is showing a date anywhere between 1 Aug 2020 and 31 Dec 2020, your pass was originally extended by 5 months following our first closure. As your pass would have then expired during the current lockdown (Jan – May 2021), to ensure that you’re able to make the most of your ticket we’re giving you a further extension on your pass. Any pass showing an expiry date between 1 Aug 2020 and 31 Dec 2020 will now expire on Sunday 11 July 2021. You do not need to do anything to validate your ticket - your pass extension will be applied automatically within our system.

Therefore, these passes will be valid for return visits from our planned reopening date on Monday 17 May until Sunday 11 July 2021.

Printed Expiry Date from 1 Jan 2021 – Mar 17 2021

If the printed expiry date on your UnChained Pass is showing a date anywhere between 1 Jan 2021 – Mar 17 2021, the original 5 month extension on your pass that was added in 2020 is still valid. Please see our table below to show when your pass will expire:

Printed Expiry Date

Actual Expiry Date

Jan 2021

June 2021

Feb 2021

July 2021

March 2021

Aug 2021


Purchased since reopening in August 2020

If you purchased a new pass on visiting since our reopening in August 2020, your pass is still valid. Your pass is valid for 12 months from the date of your first visit. 

If you think you have a valid pass but can’t find the physical ticket, or have any questions about your pass, please get in touch with our Sales and Ticketing team either via email on or via telephone on 0121 520  8054 (lines open 10am – 4pm, Mon – Fri) and our team will do their best to help you. If you have an online booking confirmation or purchase confirmation email please have this to hand as an order number will help our team find your information more quickly. 



Adults £19.95

Concession (65+) £17.95

Young Person (3-15 years) £9.95

0-2 years  Free 

Small Family (1+3) £41.70

Medium Family (2+2)  £50.00

Large Family (2+3) £58.35

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