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Essential info & FAQs

Watch our video to find out how we're keeping you safe during your visit.

In addition to the information provided in this video,  current Government rules mean that face coverings will now need to be worn in ALL indoor areas of the Museum. Please see the FAQs below for more details.

We’re delighted to welcome everyone back!  Here, you’ll find essential information about the safety measures we’ve put in place and how to book your visit.

Our priority has been to create a safe and engaging environment for both visitors and staff.  This means we’ve made some important changes to the Museum experience, including:

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We want to make everyone’s visit safe and enjoyable.  Please help us and other visitors by maintaining social distancing, following road markings and signage, and observing directions from Museum staff.

To help you make the most of your visit, we’ve compiled a list of frequently asked questions:

 

Your safety & ours

 

Is it safe to visit? What safety measures are in place?

The Museum is located in Dudley - which is a tier 1 (medium alert) area, the lowest category of alert as currently defined by the Government.  For more information on this, please visit the Government website.

We have adopted a range of protective measures to provide a safe environment for visitors and Museum staff alike.  We’ve capped our visitor numbers and have put a new pre-booked timed entry system in place.  Other key measures include hand-sanitiser stations being widely available across site and we’ve introduced PPE and Perspex screening in high footfall indoor areas.  You’ll also notice that we’ve added one-way routes to the Museum site so that visitor flow can be managed safely.

Our aim has been to keep as many of our historic buildings as possible open to visitors.  This does mean that we will have one-way routes through buildings and we ask that visitors follow guidelines on signage and observe social distancing when entering historic buildings and navigating their way around the Museum site. Please be aware that the majority of our buildings will be open to one household at a time, and that there may be a queuing system in place.

The Museum requires all visitors to comply with the Rule of 6.  For more information on this, please visit the UK Government website.Visitors are reminded that they should maintain a distance of 2 metres from other households.

Due to the implementation of additional safety measures, there may be an additional wait to get into some buildings. We appreciate your patience and understanding during this time.    

Should I visit if I live in a tier 2 (high alert) area?

If you live in a tier 2 area you're stil able to visit the Museum, but only with others who are in your household or support bubble. 

You must adhere to the Rule of Six  when you visit the Museum and socially distance from  people not in your household.  The latest Government advice for households in tier 2 areas can be found here.

Should I visit if I live in a tier 3 (very high alert) area?

If you have a pre-booked visit and live in an area that is designated as very high alert (tier 3), or you live in Wales or Scotland, you are advised against non-essential travel.   Therefore, you're advised not to visit the Museum currently and to re-arrange the date of your visit.

You can re-arrange your visit by contacting our Sales & Ticketing team on 0121 520 8054, or by emailing salesandticketing@bclm.com   where we'll be happy to help.

Do I need to wear a face covering when I visit?

Visitors will need to wear a face covering in all indoor areas of the Museum, including the Admissions Hall and toilets.

Under current Government guidance, face shields or visors are not considered to be face coverings.  Children under the age of 11, and other visitors with an exemption, are not required to wear a face covering*.

*For further guidance, and information on exemptions, please visit the Government website here (external link).

 

Do you comply with the Good to Go charter?

We’re delighted to have been awarded the VisitEngland 'We're Good to Go' industry charter mark.  This means we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit.

What happens if I, or someone I'm about to visit with, show symptoms of Covid-19?

If you have been specifically asked to self-isolate or someone you’re visiting with shows symptoms of Covid-19, please do not attempt to visit.   If you develop symptoms during your visit, we ask that you end your visit immediately and observe social distancing.

 

Booking your ticket

 

How do I buy an admission ticket and pre-book my entry time?

General admission tickets are available to purchase via our website.  From Sat 1 Aug, only visitors who have a pre-booked an entry time can be admitted to the Museum.  Therefore, when you purchase your admission ticket, you’ll need to choose a date and time to arrive for your visit.  Please make sure you book a ticket for each individual in your visiting party.

 

What does the admission price include?

Your admission ticket includes entry to all open exhibits within the Museum site, as well as unlimited daytime visits to the museum for 12 months.

The museum is located next to the Dudley Canal Trust, who run boat trips through limestone caverns for an additional cost.

Please note that for safety reasons and ongoing maintenance the following buildings and activities are not available: mine tours, Bottle & Glass Inn and the fairground.

Car parking on our main car park is charged at £3.50 and is not included in the admission price.

How do I get an UnChained Annual Pass and how does it work?

On the date of your first visit to the Museum, we will automatically convert your general admission ticket(s) into an UnChained Annual Pass. The UnChained Annual Pass gives you 12 months of free and unlimited daytime return visits.

 This offer is not applicable for those using vouchers. Please note that UnChained Passes are issued for unlimited return for the original visiting party only, and proof of ID may be requested. Please see bookings terms and conditions for more information.

Have you extended Memberships & UnChained Passes that were valid during closure?

Yes. When the Museum closed on 18 March, we automatically ‘paused’ all Memberships and UnChained Annual Passes. This means you can still use the remaining time left on your pass as of 18  March again from when we re-open (Sat 1 Aug). So, for example, if you had six months remaining on your pass then, you will have that six months re-instated to use from Sat 1 Aug.

All of this will happen automatically, at no extra charge.  Please note, you won’t need to be issued with a new pass, as your new expiry date will be added automatically to your record at the Museum. 

I'm a Member/Business Partner/UnChained Passholder. Do I need to pre-book entry?

Yes.  From Sat 1 Aug admission to the Museum is via a pre-booked entry time only.  To book your entry time, just visit the ticketing page on our website and choose the free Return Entry option for Members or UnChained Passholders.  Please remember to pre-book an entry ticket for each person in your visiting party covered by your pass or membership.  You’ll need to present your valid Membership/UnChained Pass alongside your timed entry ticket for scanning upon admission, so please bring along both documents.

I have a Tesco voucher, or other valid discount ticket. Do I need to pre-book entry?

Yes.  From Sat 1 Aug admission to the Museum is via a pre-booked entry time only.   To book your entry time, just visit the ticketing page on our website and choose the option for Other Ticket Types. Please remember to pre-book an entry ticket for each person in your visiting party. You’ll need to present your voucher, or valid discount ticket alongside your timed entry ticket for scanning upon admission, so please bring along both documents.  Where applicable, payment will be taken upon your arrival. Please pay by card wherever possible.

 

Can I change my timed entry ticket?

Should you need to change your entry time, please call our Sales & Ticketing team on 0121 520 8054, or email salesandticketing@bclm.com

To help us, and other people who may wish to visit, we politely request that you let us know as soon as possible if you are unable to make your timeslot. Please remember that general admission tickets are non-transferrable and non-refundable.

I've lost my UnChained Pass/Membership Card. What should I do if I want to book a visit?

You can still book a visit without your Pass or Membership Card number.  If you have a receipt for your original purchase, please bring this along with your proof of ID as the named purchaser, along with your timed ticket when you visit.  Alternatively, please contact our Sales & Ticketing team on 0121 520 8054, or email salesandticketing@bclm.com, who will be happy to help.

Can my child visit for free with a Blue Peter badge?

Yes.  Children with a Blue Peter badge can visit for free, so long as they are accompanied by a paying adult.  You will still need to pre-book an entry time for everyone in your visiting party.  Blue Peter Badgeholders should be booked via the 'Other Ticket Type' category.  Please ensure that you bring along your Blue Peter badge as well as your badge ID card with your timed entry ticket to gain admission. 

Blue Peter badges are valid for general admission only and cannot be used to purchase special event tickets. 

 

 Making the most of your visit

 

How long is a visit? Do I need to leave at a set time?

No.  The pre-booked timeslot applies to entry only.  Following your entry, you’re free to spend as long as you like visiting the Museum until closing.  The Museum currently closes to visitors at 5pm each day. 

The Museum site covers 26 acres, so we recommend that you allow for at least half a day.

Will I have to queue?

We anticipate that the allocation of pre-booked entry times will enable us to manage queueing for admissions in an effective manner and to admit visitors into the Museum without unnecessary delay.  We ask that visitors maintain social distancing during queueing and observe relevant signage.  We appreciate your patience and understanding during this time.

What happens if I arrive late for my timed entry?

Unfortunately, we’re unable to admit late arrivals to the Museum.

Where can I eat and drink?

There are a variety of options around the Museum, including both indoor and outdoor venues.

Our popular Hobbs’ Fish & Chip Shop will be open for a take away, and a range of sandwiches, snacks, and drinks can be purchased from the Workers’ Institute Café to eat in or take away.  We have also increased the number of outdoor food and drink stalls across the Museum site.

We are now required to collect the details of anyone who would like to sit inside to eat or drink at the Workers’ Institute Café or the Bottle and Glass Inn. Visitors wishing to dine-in/drink-in must either “check in” at the Workers’ Institute Café, or Bottle & Glass Inn by scanning the QR code on display at these venues using the NHS Covid19 app; or provide us with contact details directly when requested by a member of Museum staff.

Face coverings must be worn in indoor areas and should only be removed once seated. 

If you are purchasing food or refreshments to take away from the Workers’ Institute Café or Hobbs Fish and Chip Shop you are not required to provide us with your details. However, due to Covid19 restrictions,   takeaway food  cannot  be eaten in the Workers Institute or the Bottle and Glass Inn .

Please note that some areas will still be closed, including the Tube Works Café.  

Visitors are also welcome to bring their own picnic to enjoy in the designated outdoor areas of the Museum.  

Are you running any vintage transport?

Unfortunately, we’re currently unable to run our vintage transport for visitors to travel in.  However, we’ll be displaying key vehicles from our fleet and visitors will also be able to talk to our transport drivers about the fleet.

We’ll still be operating our access vehicle, ‘Doris’ for visitors who require assistance.  On the day of your visit, please call our Duty Manager on 07788 666161 to make appropriate arrangements.  Please note that Doris will be available for one household/social bubble at a time.

What accessibility measures do you have in place?

BCLM is for everyone and we want to be as accessible and inclusive as possible in everything we do. We have ensured that maximum access and inclusion has been considered at every stage of our plan for reopening to create a safe and enjoyable experience for everyone who visits. 

For further detail and FAQs on access, please visit our accessibility page.

Is safe parking available?

Our car park offers sufficient space for safe parking. We’d ask you to observe social distancing when exiting/entering your vehicle and observe any instructions from our car parking attendants.  Car parking can be paid for via contactless payment at kiosks in our admissions area or when exiting the Museum building.  Parking is free for Blue Badge holders; and for BCLM Members using our car park.  Please ask a member of staff for a token at the end of your visit.

Please be aware that we may re-direct you to local overflow car parks if the Museum’s car park is full. Separate charges may apply.

Are dogs allowed in the Museum?

Only guide dogs, assistance dogs and animals under the Museum's management and care are allowed into the Museum. 

Can I smoke at the Museum? Do you have any designated smoking areas?

No, the Museum is a no-smoking site.

If you wish to have a cigarette during your visit, you can do so outside the Museum entrance – just tell one of our admissions team and they will re-admit you.

 

Supporting  the museum

 

How can I make a donation to the Museum?

If you're considering making a donation, please our donate page to explore the ways you can support us.  Thank you.

How can I donate an object the Museum's collection?

We welcome donations relating to the Black Country’s story that adhere to our collections policy. You can find out more about this on our make a donation page. If you do get in touch with us about making a donation, please be aware that due to the ongoing situation with COVID-19, there will be delays in our response. Thank you for your understanding.

How do I find out about current job vacancies & volunteer opportunities?

Opportunities to work with the Museum can normally be found on our jobs page and volunteering page, however, please note that due to the ongoing situation with COVID-19, we are not currently recruiting for any paid or voluntary roles at this time.

 

For any further queries please contact info@bclm.com.

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