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Coronavirus (COVID-19) update

Following the latest advice from Government, we have made the very difficult decision to temporarily close Black Country Living Museum.  The Museum will close to the public, including schools, from Wednesday 18 March  until we are advised by the Government that it is safe to open to the public.

 The welfare of our visitors, staff and community is of paramount importance to us.   Therefore, we have decided to close the Museum so that we can play our part in helping to stop the spread of the virus and support the efforts of the NHS.

 We will keep the closure period under constant review and will take any further necessary action in response to Government advice as and when it is published.  In the meantime, we are working to contact everyone who is likely to be affected by the closure, including event ticket holders and group bookers, so we ask that you bear with us during this time.  

Please find our response to frequently asked questions including about visiting our Museum, ticketing and Membership.

When will the Museum re-open?

Given the increasing uncertainty around the impact of the coronavirus (Covid-19), Black Country Living Museum is closed temporarily until we are advised by the Government and Public Heath England that it is safe to open to the public.  We will monitor and review the closure period and will update our website and social media with relevant news.

How can I help BCLM?

There are two ways to help us.  You can either buy a ticket, or make a donation.

1.  Purchase a ticket now, and visit us later

If you were planning on visiting us in the coming weeks and months and, if you’re able, please consider buying an UnChained Pass now. 

Your UnChained Pass will be valid for 12 months from the first day you visit and will help us to survive during this unprecedented and challenging time.

Purchase a ticket here

2.  Donate  at our JustGiving page

If you aren’t able to purchase a ticket, please consider donating to our JustGiving page. No matter how small, anything you can spare will make a difference.

When it is safe to do so, we want nothing more than to be able to re-open our doors and welcome our visitors back.  Your support now means we can continue to play our role in the Black Country’s future.  Thank you.

Make a donation here

I'm planning on coming to an event, will it still go ahead?

All public events that had been due to take place at the Museum between now and the end of June have been postponed, or cancelled.  We know this will be disappointing and we're deeply sorry for the inconvenience caused.

 

 

What does the closure mean for my event tickets?

If you’ve purchased a ticket for an event between now and the end of June, you have two options with regards to your booking.  You can either:

1. Request a refund

If you would like to obtain a refund on your ticket, please email our Sales & Ticketing team (salesandticketing@bclm.com) who will be able to process this for you. Please bear in mind that we may not able to meet our usual response times during this period, but we will get back to you.  Please note: for an event/course that has been cancelled, you have up to one month following the original date of the event/course to let us know if you would like a refund.  For an event/course that has been postponed to a later date, you have up to two months before the new date to request a refund.  Unfortunately, we will be unable to process any requests for refunds received after this date.

2. Or, support us by donating the cost of your ticket 

We know it's a lot to ask in these uncertain times, but if you’re able to donate the cost of your ticket please consider supporting us in this way. We are more than 90% reliant on visitor income and anything you can do to support us during this difficult time would be very much appreciated. Please email our Sales & Ticketing team (salesandticketing@bclm.com) to let them know you would like to donate in this way.

What will happen to my existing Membership and UnChained Pass during the closure?

We want none of our Members or holders of our UnChained Pass to lose out on time that could have been spent at the Museum, but for its temporary closure .  Therefore, we have decided to extend the usage period of all currently valid Memberships  and  Unchained Annual Passes.

This extension will be for the same length of time as the Museum's temporary closure period.  This way, you will not lose out on time that could have been spent at the Museum when we were closed. We shall update in due course with the logistics of this extension to your membership and also of the date we shall re-open.

We're working on the logistics of extending  the usage period of both Memberships and Pass and will be in touch with an update in due course.

 

School and Group bookings

If you had a group or school booking which you need to cancel, please contact our Sales & Ticketing Team regarding your booking via email salesandticketing@bclm.com 

For any further queries please contact info@bclm.com 

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Opening times.

Following the latest advice from Government, we have made the very difficult decision to temporarily close Black Country Living Museum.  The Museum will be closed to the public, including schools, until we are advised by the Government that it is safe to re-open.

see our opening times

Prices.

Adults £19.95

Concession (65+) £17.95

Young Person (3-15 years) £9.95

0-2 years  Free 

Small Family (1+3) £41.70

Medium Family (2+2)  £50.00

Large Family (2+3) £58.35

read more

Where we are.

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Museum Leaflet.

/media/additional/library/2020-cover-image-for-web.jpgIncluding 2020 events programme

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