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Accessibility

Boatdock Yard Accessible Path

We want all of our visitors to have a bostin' day out at the Museum, and we're working hard to make our site as accessible as possible.

We recommended having a look at our accessibility map (also available in our admissions area) to plan your visit.

Please note that due to the current situation with COVID-19, we have had to make some adaptations to areas of the site – including the way people enter and exit certain historic buildings.  Some of these changes may not yet be reflected in our printed access guide.  However, they will be clearly signposted on-site on the day of your visit.  Please do speak to a member of staff should you have any questions, or require assistance when you visit.

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Getting around the Museum

Manual Wheelchairs

The Museum has a small number of manual wheelchairs (rated 18 stone/115 kilos weight).  Advanced booking is required and will be allocated on a first come first served basis.   Please call 0121 5579643 or email info@bclm.com. There is no charge for the use of the wheelchairs.

Visitors are welcome and encouraged to bring their own wheelchair, or motorised scooter in order to get around the Museum.   These ideally should be used along pedestrian routes, taking care to avoid collision and blocking paths. Please follow route markings.  Please remember that BCLM is a 26 acre open air Museum site, so don’t forget to charge your scooter fully before arriving.

Transport

The Museum has a vintage style vehicle, 'Doris' named after the mother of one of the original donors of the vehicle. Doris is the Museum’s accessibility vehicle, she has a tail lift to enable visitors in wheelchairs and those with mobility issues easy access. Doris is able to carry manual wheelchairs and pushchairs, but not motorised wheelchairs or mobility scooters. 

You can request Doris at any time by calling our Duty Manager on 07788666161.

Facilities

Toilets 

There are plenty of easily located adapted and accessible toilets located around the Museum. There is no need to bring a radar key with you on your visit, as the only toilet in need of a radar key is located at the Bottle and Glass Inn, where a key is available on request.

Changing Places toilets

Our nearest Changing Places toilets are located at Dudley Archive and Local History Centre, just 5 minutes away from our main visitor reception.

Changing Places opening times:

Tuesday – Saturday, 10.00am – 3.00pm

If you would like more details please call 01384 812771 . All calls made on Mondays will not be answered but the building will be open.

Assistance dogs

Assistance dogs are welcome throughout the site with water bowls and waste bins available at the Newcomen and Trap Shop.

Printed information

To help you make the most of your visit you can download exhibit information sheets. These are especially useful for visitors who may have a hearing impairment. Click here to download

Places to eat & drink

Hobbs'  Fish and Chip Shop

Fish and chips, cooked traditionally in beef dripping, can be purchased daily from 11.30am-3.30pm. 

This shop is on the Old Birmingham Road and is accessed from a pavement with a dropped kerb nearby. Due to current restrictions in place related to COVID-19, Hobbs is offering a take-away only service.

The Bottle  & Glass Inn Outdoor Yard Bar

Serves, from 11.00am-4pm (12noon till 3.00pm on Sunday), a selection of traditional drinks including Black Country Real Ale. This outdoor seated area has an accessible toilet accessed with a radar key. 

Workers’ Institute Café

Located at the heart of Museum, this café is currently offering a range of hot and cold drinks, sandwiches and cold snacks to take away. 

This café is accessible by a small step and wheelchair access is via a portable ramp to the right hand side of the building.

Picnic/seating areas

There are also a number of seasonal outdoors food and drink stalls for visitors to enjoy.  Picnic and seating areas are located around the museum, and each picnic area will have accessible benches available.

 

How did we do?

The Museum appreciate that finding a balance between historical authenticity and access for all can be testing and therefore we certainly welcome any feedback from you about how you felt your visit went.

To provide the Museum with feedback, simply  click here  and complete the form.

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