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Accessibility

Boatdock Yard Accessible Path

We want all of our visitors to have a bostin' day out at the Museum, and we're working hard to make our site as accessible as possible.

We recommended having a look at our accessibility map (also available in our admissions area) to plan your visit. Our staff receive regular training on a range accessibility issues, so if you're unsure about something during your visit, please just ask./media/visiting/library/download-access-map.png

Getting around the Museum

Access is available to the majority of buildings although, as they are authentic historic exhibits, many require the use of temporary, portable ramps. A map of the Museum is available at reception which will help you to navigate the site or you can   download the Access Map  before your visit.

Manual Wheelchairs

The Museum has a number of manual wheelchairs ( rated 18 stone / 115 kilos weight ) which can be used on the day subject to availability or which can be booked in advance via 0121 520 8054 or email bookings@bclm.com. There is no charge for the use of the wheelchairs.

All of our staff will be pleased to help you to get the most from your visit so please ask if you have any special requirements or need additional support.

Unfortunately the underground  mine experience is not accessible for wheelchairs or people with limited  mobility. We apologise for any inconvenience caused.

Transport

The Museum have a vintage style vehicle, 'Doris' named after the mother of one of the original donors of the vehicle. Doris is the Museum’s accessibility vehicle, she has a tail lift to enable visitors in wheelchairs and those with mobility issues easy access. Doris is able to carry manual wheelchairs and pushchairs, but not motorised wheelchairs or mobility scooters. 

Signs with information about this service are located near the tram stops.  At any time you can call for Doris the Museum’s accessibility vehicle either by asking any of the transport drivers at a designated stop or by calling the Duty Manager on 07788 666161.

Facilities

Toilets 
There are plenty of easily located adapted and accessible toilets located around the Museum. There is no need to bring a radar key with you on your visit, as the only toilet in need of a radar key is located at the Bottle and Glass Inn, where a key is available on request.

Changing Places toilets

Our nearest Changing Places toilets are located at Dudley Archive and Local History Centre, just 5 minutes walk from our main visitor reception.

Changing Places opening times:

Mon-Fri 9.00-5.00pm

Sat 10.00-4.30pm 

If you would like more details please call 01384 812771 . All calls made on Mondays will not be answered but the building will be open.

Crown Tubeworks Café 
Within the Main building, this café serves sweet and savoury light bites and drinks.

There is level access into this area from the main entrance.

Hobbs' Fish and Chip Shop
Fish and chips, cooked traditionally in beef dripping, can be purchased daily from 12 noon until 3.00pm.

This shop is on the Old Birmingham Road and is accessed from a pavement with a dropped kerb nearby. There are also facilities to eat inside the shop, although these are limited.

The Bottle  & Glass Inn
Serves, from 11.00am to 3.00pm (12noon till 3.00pm on Sunday), a selection of traditional drinks including Black Country Real Ale. This pub has two steps at the entrance.

There are two steps at the entrance which is accessed using a portable ramp kept nearby. Staff assistance will be needed. In addition to facilities inside the pub there is an outdoor seated area and accessible toilet accessed with a radar key.

Workers’ Institute Café
Located at the heart of Museum, this indoor café offers a range of hot and cold drinks whilst the Museum is open.

This café is accessible by a small step and wheelchair access is via a portable ramp to the left hand side of the building through the courtyard. Please ask a member of staff for assistance. An outdoor seating area is located in the courtyard during the summer season.

Assistance dogs

Assistance dogs  are welcome throughout the site with water bowls available at the Workers Institute café and Bottle and Glass Inn.

Printed information

To help you make the most of your visit you can download exhibit information sheets. These are especially useful for visitors who may have a hearing impairment. Click here to download

How did we do?

The Museum appreciate that finding a balance between historical authenticity and access for all can be testing and therefore we certainly welcome any feedback from you about how you felt your visit went.

To provide the Museum with feedback, simply  click here  and complete the form.

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