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Terms and conditions of sale

These terms and conditions as may be amended by Black Country Living Museum Enterprises Ltd from time to time (the "Terms") apply to your use of the website and all purchases made by you through the website under the domain name (the "Website"). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms. 

1. General Information 

The online shop on this Website is maintained by Black Country Living Museum Enterprises Ltd. Orders for merchandise and publications are placed with Black Country Living Museum Enterprises Ltd

Black Country Living Museum Enterprises Ltd is a limited company (registration number 3026731).  The registered address is Black CountryLivingMuseum, Tipton Road, Dudley, DY1 4SQ.

Email address is

VAT Registration No. 765321138. 

2. Disclaimer 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of use, which together with our privacy policy govern Black Country Living Museum’s relationship with you in relation to this website

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights. 

3. Availability, Prices and Information 

The products on the Website are offered subject to availability. 

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not Black Country Living Museum Enterprises Ltd are responsible for customs duty and taxes prevailing in their own country. 

Black Country Living Museum Enterprises Ltd takes every care to ensure its product descriptions; price; colour and availability are accurate. However, there may be some changes which are beyond our control and variations are to be expected in handmade products. Sizes are given as a guide only. 

Goods will be sent to the address given by you in your order and stated in your order confirmation. Please note that goods may occasionally be sent in instalments and we will make every effort to advise you (by e-mail) if this is the case. 

By ordering a product you accept these Terms. The Terms are subject to change at any time, and it is your responsibility to check these Terms regularly before ordering products in case there are any changes. 

If we cancel your order you will receive a full refund. 

4. Payment 

Payments are accepted through UPG plc t/a Secure Hosting and Payment. Any payments made via Secure Hosting are subject to UPG plc t/a Secure Hosting and Payment terms and conditions. 

Your credit/debit card may be debited before the contract is formed. In the instance that your order is subsequently rejected by us for whatever reason, you will be provided with a refund. 

5. Acknowledgement of Order 

By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. 

When you have completed the ordering process you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. This email is acknowledgement of your order only and shall not constitute acceptance of your order by us. If for any reason your order cannot be processed, a member of the customer services team will try to contact you to explain the nature of the difficulty. 

6. Delivery 

All items are usually dispatched within 7 working days after an order has been placed. We aim to deliver within 3-5 working days for UK orders. 

Standard UK delivery is sent by Royal Mail, these are usually received 2-3 days after dispatch. 

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. 

7. Delivery Charges

Small item charge £2.50
Large item charge £4.95

8. Guarantee 

If you are not satisfied with your purchase, or it has been damaged in transit, please return it in its original packaging and with all relevant documentation within 14 days. On receipt of the returned item(s), we will issue either a refund or replacement(s) subject to availability. Please specify which you would prefer. Refunds will be issued within 30 days of the date on which we receive your returned item(s). A refund will be issued for postage paid only if the item is found to be defective or if it was incorrectly supplied from the original order. We reserve the right to charge the direct costs for the return of your item if you do not cover this expense yourself. We may offset the postage cost which we have incurred against your refund. We recommend that you use a recorded delivery service as the parcel remains your responsibility until it reaches us. 

By law, customers in the EU also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered (the statutory cooling off period). This applies to all our items except those specifically excluded on the Website (such as tickets or goods that have been personalised). 

Goods should be returned to Black Country Living Museum Enterprises Ltd at: Black Country Living Museum Shop
Tipton Road
West Midlands

The above address is the correct contact address to use should you wish to write to us to complain about any part of the service. 

9. Amendments 

We reserve the right to amend or revise these Terms at any time without notice. Any such changes to the Terms will be effective once reflected in the text of these Terms and published on this Website. You should check the Terms periodically to ensure that you are aware of and complying with the current version. 

10. Governing Law 

The interpretation, construction, effect and enforceability of these Terms shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

Did you know?

interesting fact image

The region got it’s name when it was described as ‘Black by day and red by night’ by Elihu Burritt, the American Consul to Birmingham in 1862.

Did you know?

interesting fact image

By 1846, steam engine design had developed so fast that the engine fitted to the SS Great Britain was capable of 1000 horsepower.

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