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Our Museum is a unique place, both for our dedicated staff and our many visitors.

Black Country Living Museum is one of Europe’s most successful open-air museums. Our strategic view is that our success originates from being an independent heritage business, and giving equal weight to our purpose as a museum, charity, and visitor attraction. The Museum is also regularly used for TV and Film locations, and hosts some fantastic seasonal and themed events including our 1940s Weekend and Peaky Blinders Nights.

These are exciting times for the Museum as we are currently embarking upon the single largest development in our 40-year history, with a multi-million pound investment taking our story into the 1940s, 1950s, and 1960s.

Based in the heart of the Black Country’s regeneration zone, with good road, rail, and, shortly, metro links, we are within good commutable distance from many of the surrounding counties, including Worcestershire and Staffordshire. As well as financial rewards, the museum offers a truly invigorating and kind work environment with a positive attitude to work life balance.

What we can offer you

  • Competitive Salaries
  • Contributory Pension Scheme
  • Employee Assistance Programme
  • Reward and Discount Scheme
  • 33 days annual leave based on full time hours (including normal statutory bank holidays)
  • Ability to request to Buy and Sell Annual Leave by way of a reduction or enhancement of your monthly salary, over a 12 month period
  • Cycle to Work Scheme
  • Free Flu Jabs
  • Complimentary entry passes for friends and family
  • Staff Discounts at onsite retail and food and drink outlets
  • 26 Acres of wonderful grounds to enjoy
  • Free Staff Parking
  • Payment of relevant professional subscriptions

Our aim as a Museum is clear, but equally clear is the importance we place on our staff; without whose knowledge, experience, and passion, we wouldn’t be the success we are. Whether you are looking to start your career within the heritage or charitable sector, or want to develop your existing professional experience, Black Country Living Museum has many things which set it apart from other organisations.

Current Vacancies

Invitation to Tender - New Learning Centre at BCLM

Invitation to tender for architectural and supporting design services for our Learning Centre. 

Tender submissions are required by 5th May 2021.

The Black Country Living Museum is seeking tenders from organisations to provide design, cost and contract management services to support the conversion of part of the existing Rolfe St entrance building to create a learning centre for school and other groups visiting the museum. For more detailed information, download our resources below:

Multi-Skilled Plumber

£24,000 per annum

Full-time, 39 hours per week 

Black Country Living Museum is one of Europe’s most successful open-air museums. Our strategic view is that our success originates from being an independent heritage business, and giving equal weight to our purpose as a museum, charity, and visitor attraction. The Museum is also regularly used for TV and Film locations, and hosts some fantastic seasonal and themed events including our 1940s Weekend and Peaky Blinders Nights. We are currently embarking upon the single largest development in our 40-year history with a multi-million pound investment to take our story into the 1940s, 1950s, and 1960s.

We are now seeking a versatile individual to join our team of multi-skilled trade professionals to undertake essential plumbing work and support general maintenance related operations across our historic site.

As a Multi-Skilled Plumber, your key responsibilities will include:

  • Undertaking general plumbing and building maintenance to Museum buildings, structures and exhibits
  • Carrying out improvement works with a particular consideration for legionella risk assessment
  • Researching and advising best options on products and methods for optimal completion of tasks
  • Working on the Museum’s historical buildings using traditional methods and materials
  • Assisting with general site work ad hoc

We are interested to hear from applicants with the following:

  • Extensive plumbing and general building experience, including the ability to cut, shape and solder copper pipes
  • Experience in: tiling, cast iron guttering, lead flashings
  • Knowledge of and an appreciation for historic building conservation
  • Confident IT skills
  • A relevant trade qualification (e.g. NVQ, City & Guilds, etc.)
  • A NEBOSH qualification (or equivalent) in Health & Safety, or other evidence of Health & Safety training

The role will require driving from time to time, as such candidates must have a full clean driving licence.

To apply for this role, please submit a supporting statement that addresses the criteria set out above and in the job profile together with your CV to jobs@bclm.com.

Alternatively, in lieu of an up-to-date CV, please complete and submit a BCLM application form (available to download in the 'Applying for Jobs at BCLM' section below'). 

Closing date: Sunday 09 May 2021

Enterprise Operations Manager

c£32,000 per annum

Full time, 40 hours per week

We now have an opportunity for an Enterprise Operations Manager to lead and manage our busy food, drink and retail outlets including the famous Hobbs Fish & Chip Shop.

Together with a team of unit managers, you will be responsible for ensuring our Enterprise outlets deliver outstanding service and enhance the visitor experience.

As you will be accountable for optimising financial performance, including driving sales, forecasting and budgeting and managing KPIs, an understanding of free enterprise, sales to profit conversion and cost control is essential, as is experience of raising standards and commercial performance.   Your knowledge of Health and Safety standards, ensuring all units run with legality and conformity to established regulations is a critical requirement.

A key part of the role will involve working closely with other Museum teams to develop and enhance the visitor experience and support the delivery of wider Museum events and functions. Consequently, evidence of confident communication, influencing and collaboration skills are crucial. As such we’re looking for individuals with strong organisational and management credentials, who exemplify great customer service and bring out the best in others.

We are keen to hear from candidates with solid catering and retail management experience preferably in the leisure and cultural sector. Knowledge of contemporary EPOS, back-office and online scheduling systems is essential for the role.

Due to the nature of the post, occasional evening and weekend work will be required.

Download the full job profile

To apply for this role, please submit a supporting statement that addresses the criteria set out above and in the job profile together with your CV to jobs@bclm.com.

Alternatively, in lieu of an up-to-date CV, please complete and submit a BCLM application form (available to download in the 'Applying for Jobs at BCLM' section below'). 

Closing date:  Sunday 09 May 2021

Visitor Receptionist

Immediate start

Fixed Term Contract to 31 December 2021

Flexible hours (job share covering 7 days a week)

£8.91 per hour

We are now have an opportunity for a Visitor Receptionist to join our Visitor Welcome team to support all aspects of administration and to provide exceptional customer service to our visitors, Museum wide teams and other stakeholders.

Key responsibilities will include:

  • Responding to all in-person, telephone and email enquiries in a professional manner.
  • Supporting the Admissions team by proactively guiding visitors to the appropriate Admissions tills (pre-booked/pay on arrival).
  • Maintaining an up-to-date and accurate knowledge of the Museum, its current visitor offer, special events, courses and experience days, admissions and ticket prices and frequently asked visitor questions in order to resolve enquiries efficiently, positively and professionally.
  • Providing support to the Sales & Ticketing Team during periods of increased call volumes.
  • To oversee the Museum’s Lost Property process and act as the central point for all lost property enquiries.
  • To ensure deliveries are logged and distributed to the appropriate teams on receipt in line with security guidance.
  • To provide a base for sorting of post and distribution and take responsibility for franking outgoing post.

We are interested to hear from applicants with the following:

  • Excellent interpersonal and communication skills.
  • Exceptional standards of customer service.
  • A positive, professional, solution orientated attitude.
  • Previous similar experience in a busy, customer/visitor facing role.
  • Previous administration experience.
  • The ability to adapt appropriately and professionally to different situations and stakeholders.
  • Excellent knowledge and practical understanding of PC software including Word, Excel and email.
  • Strong organisational skills with the ability to manage and prioritise workload.
  • Ability to work as part of a team and independently.

To apply for this role, please submit a supporting statement that addresses the criteria set out above and in the job profile together with your CV to jobs@bclm.com.

Alternatively, in lieu of an up-to-date CV, please complete and submit a BCLM application form (available to download in the 'Applying for Jobs at BCLM' section below'). 

Closing date: Wednesday 12 May 2021

Work Experience Placements

/media/expandable_text/library/apprentice.jpgThe Museum offers a limited number of unpaid work experience opportunities.

 If you are interested in applying for a work placement, please complete a Work Experience Placement Form  and send it to our People & Culture Team at jobs@bclm.com or by post to People & Culture, Black Country Living Museum, Tipton Road, Dudley DY1 4SQ.

 

Please note that, unfortunately, due to the present circumstances surrounding COVID-19, the Museum has very limited work experience opportunities so we will not be able to accommodate every request.

If you require assistance in completing the form, or need to make your application in an alternative format, please contact our People & Culture Team on 0121 557 9643 or email people@bclm.com  

Applying for Jobs at BCLM

BCLM is an equal opportunities employer and we are particularly keen to hear from applicants from underrepresented groups.

If you are interested in being a part of the Museum and wish to apply for one of our current vacancies, you will need to complete an application form (unless otherwise specified). Download the Job application form below:

Job Application Form (Microsoft Word format) 

Be sure to read the  guidance notes, before completing the form.

Completed forms can be emailed to jobs@bclm.com or posted to:

Recruitment Administration

Black Country Living Museum
Tipton Road
Dudley
DY1 4SQ 

 

If you require assistance in completing the form, or need to make your application in an alternative format, please contact the People & Culture Team on 0121 557 9643 or email: jobs@bclm.com

The Museum is committed  to being an equal opportunities employer. Candidates will be short-listed and selected  on  the sole basis of their relevant skills, experience and knowledge.  

Please note in the event of receiving a high volume of applications, we reserve the right to close the application deadline earlier than the date advertised for any of the above roles.


And finally...

Whichever role you are applying for, you can be sure that your contribution will make a real difference to the experience of our visitors and the success of our fantastic museum.

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