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Delivery

All packages are sent via Royal Mail, second class as a Small (£2.50) or Large parcel (£4.95).  

Wherever possible, multiple items will be grouped and posted together at the applicable parcel rate.

Please note that any items (including Gift Membership packs) purchased during the Museum closure will be sent out from Mon 7 Dec (please allow 7 days for arrival via post).  If you have any inquiries about outstanding orders please contact us via shop@bclm.com. 

Returns

Black Country Living Museum Enterprises Ltd want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order, we have made a mistake or your items were damaged during transit - please contact us by email at   shop@bclm.com or by phone on 0121 521 5601 (Monday – Friday, 9.00–16.00).

For our full returns policy please see our terms and conditions.

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