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Delivery

All packages are sent via Royal Mail, second class as a Small (£2.50) or Large parcel (£4.95).  

Wherever possible, multiple items will be grouped and posted together at the applicable parcel rate.

We aim to deliver within 7 working days for UK orders.  Any queries regarding overseas deliveries should be directed to the Museum Gift Shop on 0121 557 9643.

Returns

Black Country Living Museum Enterprises Ltd want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order, we have made a mistake or your items were damaged during transit - please contact us by email at shop@bclm.com or by phone on 0121 521 5601 (Monday – Friday, 9.00–16.00).

For our full returns policy please see our terms and conditions.

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