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Terms and Conditions - Online Bookings

BCLM Online Bookings Terms & Conditions

BCLM UnChained Annual Pass Terms & Conditions

BCLM Online Bookings Terms & Conditions

All tickets purchased online are non-refundable and non-transferable. It is the responsibility of the Visitor to ensure that the correct number and type of tickets are purchased for admission to the Museum.

Online tickets are allocated a unique barcode which will be scanned upon admission to the Museum. If the barcode on your ticket has already been scanned the barcode scanner will alert the Admissions Assistant and you will not be admitted (with the exception of valid Gift Aid ticket returns).

Special event tickets purchased are only valid for the event and date stated. They are non-refundable and non-transferable. It is the responsibility of the Visitor to ensure that the correct special event tickets are purchased. Special event tickets are excluded from Gift Aid donations.

Tickets are valid for admission on the dates and times that the Museum is open to the public. Please see the Museum website for details of opening times and dates.

Black Country Living Museum tickets are not valid for admission to Dudley Canal Trust.

All tickets purchased are valid for admission to the Museum only, additional charges apply.

Children and Young People (under 16's) must be accompanied by an adult.

Vouchers/coupons, including National Rail 2 for 1 vouchers and National Express 25% off vouchers, cannot be used on bank holidays or for pre-booked events.

Visitors purchasing Concession tickets (Seniors - 60+, Students and Job Seekers) must bring evidence of their eligibility for presentation at the point of Admission. The Museum reserves the right to deny entry or charge the full standard admission fee to any Visitor unable to provide documentation upon request. Full-time students of any age are required to bring student identification with them.

Visitors are advised that dogs are not permitted onto the Museum site (with the exception of guide dogs, hearing dogs and support dogs) and that smoking is strictly prohibited throughout.

The Museum is licensed to serve and sell alcohol on its premises to any visitor over the age of 18. Proof of age photo ID may be requested and sale refused to any Visitor unable to provide a satisfactory form of ID. The Museum respectfully asks Visitors to drink responsibly during their visit and reserves the right to refuse sale of alcohol to any Visitor deemed to be intoxicated. In such instances Visitors may also be asked to leave the Museum premises and no refund will be issued.

The Museum reserves the right to refuse admission to the Museum or ask Visitors to leave without prior notification should their behaviour be deemed to be anti-social or offensive to Staff or other Visitors. In these instances refunds will not be issued.

BCLM UnChained Annual Pass Terms & Conditions

Black Country Living Museum UnChained Annual Passes (“UnChained” hereafter) and event tickets are non-refundable and non-transferable. Any UnChained Pass being used fraudulently will be retained by the Museum and no refund issued.

UnChained Passes cannot be purchased or used in conjunction with any other offer including Tesco Clubcard Vouchers.

Unchained Passes will be issued to visitors purchasing full priced admission to the Museum online or on the door on or after 1st January 2015. Any tickets purchased prior to this date will not be exchanged for UnChained Passes.

BCLM admission tickets purchased online must be used for first admission to the Museum within six months of the date purchased. Thereafter Visitors can use their UnChained Pass (issued upon first visit) for unlimited re-entry to the Museum during normal opening hours for 12 months. 

Upon first issue of your UnChained Pass you will be required to sign the reverse of the pass. In doing so you agree to the terms & conditions of use.

UnChained Passes are valid for unlimited return visits for 12 months from the date of issue for the original visiting party only.  Any additional visitors will be charged the normal admission price.  Groups (Educational or any group over 15 people) do not qualify for an UnChained Annual Pass and should contact the Bookings Line on 0121 520 8054 to arrange their visit.  UnChained Passes are valid for the original visiting party only and Black Country Living Museum reserves the right to retain and revoke UnChained Passes belonging to any visitors found or suspected to be transferring their UnChained Annual Pass.

UnChained Passes cannot be used for entry to special events or courses or towards school or group bookings.

UnChained Passes must be produced on arrival on all return visits to gain free admission. Any visitors unable to produce their pass will be charged the normal admission price and this will not be refunded.

The Museum reserves the right to request proof of purchase and/or identification upon entry to the Museum and to charge normal admission price to any visitors unable to prove that they are the original pass holders/visiting party. Normal admission prices will be charged and no refunds issued.

Any passes showing signs of damage or falsification will not be accepted; full admission will be charged and no refund issued.

Expired UnChained Passes will not be accepted for free return admission and normal admission price will be charged and a new UnChained Pass issued.

The Museum cannot replace lost or damaged UnChained Passes.

The Museum reserves the right to refuse admission.

Did you know?

interesting fact image

In the Black Country a chamber pot is also called a ‘Guzz’under’ because it ‘goes under the bed’!

Did you know?

interesting fact image

When the museum was first built, only the canal, limekilns and mine shafts were here - along with a disused sewage works.

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