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Visitor Engagement Volunteers

Do you have a passion for the Black Country?  Could you help to engage our visitors by sharing the stories of the buildings, history and lives lived there? 

Our Visitor Engagement Team is key to bringing our site to life. Engaging with visitors, performing demonstrations in costume or supporting events, they are there to ensure the visitor experience of BCLM is good one.

There are many ways to support us; with the interactive demonstrations to deliver, visitor enquiries to deal with and high standards of presentation to maintain, your skills and enthusiasm will help to make our visitor’s day out really special.

Lynn, Visitor Engagement Volunteer talks about her time here at BCLM


"I wanted to do something for me, something I was interested in... I'm learning all the time which i didn't know I would be able to do get a real sense of achievement, it's enjoyable  meeting  new's just fun"  

Hear more from volunteer Lynn, about her story and experiences as a volunteer at BCLM on the video below 

Current Opportunities

We're looking for someone to become a part of our Visitor Engagement Office Team to contribute to the efficient running of the team with administrative support.

This role is ideal for someone looking to develop administration and IT skills and gain experience volunteering within a busy team.

You'll help with delivering reports using digital databases and ensuring tasks are completed in support of our Costumed Demonstrators and Events Programme.

For full details of this role please download the role profile. If you'd like to apply for this opportunity download an application form.

We’re looking for friendly folk to join our team. We’re offering training, ongoing support and the opportunity to experience time in one of the premier Museum sites in the country.

The typical daily tasks might involve, but are not limited to:

  • Telling the Black Country story by delivering demonstrations
  • Supporting family friendly activities
  • Supporting our events programme
  • Caring for our historic buildings and collections

For full details of this role please download the role summary. If you'd like to apply for this opportunity download an application form.

If you like the sound of this, you might also want to take a look at  similar roles at our sister Museum, The Locksmith’s House in Willenhall.


Contact Us

If you have some spare time and would like to be involved, we’d like to hear from you! 

If you'd like to apply to become a volunteer, please download an application form and send it to our Volunteer Coordinator,  Black Country Living Museum, Tipton Road, Dudley DY4 4SQ or email: 

Find out more about what to expect and how to apply or contact a member of the team on 0121 557 9643.

Hear from our other volunteers and watch  videos following  a day in the life of a volunteer   including interviews about their roles here at BCLM

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