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Jobs at the Museum

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Have the best of both worlds

Our Museum is a unique place, both for our dedicated staff and our many visitors.

Our aim as a Museum is clear, but equally clear is the importance we place on our staff; without whose knowledge, experience and passion we wouldn’t be the success we are.

Whether you are looking for a career specifically in the museum or charitable sector or one of the professions, the Black Country Living Museum has many things which set it apart from other organisations.

What we can offer you

Along with our competitive benefits such as generous annual leave allowance (plus a buying and selling annual leave scheme),   occupational pension scheme, enhanced sick pay, staff discount scheme, subsidised food and drink, voluntary Health Cash Plan, Child Care Voucher Scheme and free entry to numerous other local attractions, we offer an environment which encourages development, empowerment and personal responsibility. 

Current Vacancies

For the full job profiles, please click on the job title links.  

 

Finance & Resources

Salary: £35,000 - £40,000

We are seeking a qualified and experienced HR professional to develop, manage and lead the Museum’s HR function and create an enabling environment to encourage our managers to get the very best from their teams.

With proven experience in a senior generalist HR role, the successful candidate will be credible at all levels, with the ability to be a strategic and operational partner to the Leadership team and deliver comprehensive HR advice. As the head of a small team, there is a requirement to develop and maintain effective internal and external relationships and ensure that the Museum continues to attract and retain the best people.

If you have a genuine interest in continuous improvement and have the ability to influence and challenge to get the best results, this could be the role for you.

Closing date 12 November 2017 at midnight.

Interviews are scheduled to take place at the Museum on Wednesday 22 November 2017.

Please click on the job title above to view the full job description. For more information about this role please email jobs@bclm.com or call
0121 521 5615.

To apply for this role, please send your CV and a covering letter (no longer than 3 pages) detailing your experience and how you meet the criteria for the role. Details of where to send your application are given in the ‘applying for jobs section’ below.

Development

Business Development Manager        

Salary c.£28,000                                                               

With experience in a corporate fundraising or business development role, the successful candidate will seek out, scope, develop and deliver new opportunities for the Museum to work with businesses including commercial sponsorship agreements, large-scale Museum hire, in-kind support, charitable donations and the Business Partners scheme. The successful candidate will have great communication and negotiation skills and will confidently represent the Museum at external events, as well as working closely with colleagues and other teams to ensure agreed benefits are successfully delivered.

To apply for this position, please click on the job title above to view the full job description and see our applying for jobs section below.  

Closing date for applications 30 October 2017 at 5pm.

Development Co-ordinator                                            

Salary c. £20,000

This role will co-ordinate all aspects of individual giving to the Museum through the Membership and Patrons schemes and via donations, from maintaining accurate records on the Museum’s CRM system through to supporting the delivery of an annual programme of existing and prospective donor events. Representing the Museum confidently and professionally at events, this role will also be required to assist with copy writing, the production of marketing and publicity material to support development activities and to maintain the @bclmfundraising Twitter account.  

To apply for this position, please click on the job title above to view the full job description and see our applying for jobs section below.  

Closing date for applications 30 October 2017 at 5pm. 

Visitor Services

Sales & Ticketing Manager                                                    

Salary c.£22,000-£24,000

Managing and motivating the Sales & Ticketing Team, this role will oversee the day-to-day processing of all Museum ticket sales across all modes of sale and will lead on the continuous development of the ticketing system. With our visitor profile growing and developing constantly, it is essential that we ensure Museum ticket sales across all channels are processed professionally and continue to exceed customer expectations.

To apply for this position, please click on the job title above to view the full job description and see our applying for jobs section below.  

Closing date for applications 30 October 2017 at 5pm.

Retail Manager                                                                                     

Salary c.£22,000-£24,000

The focus of this role will be to encourage our visitors to take away a memento of their visit, providing an attractive and competitive offering across the Museum Gift Shop, on-site Heritage retail outlets and the online shop.  Whilst managing the day-to-day operation of the outlets, the successful candidate will also manage and develop the Retail Team and support the Head of Retail & Admissions in continuously developing the Museum’s Retail offer and improved financial results.

To apply for this position, please click on the job title above to view the full job description and see our applying for jobs section below.  

Closing date for applications 30 October 2017 at 5pm.

Admissions & Welcome Manager    

Salary c.£19,000-£21,000

Ensuring a warm welcome is provided to our many visitors, this role will manage and motivate the Museum’s Reception and Admissions team and their respective activities. A proven people manager with experience in a similar front of house environment, the successful candidate will appreciate the importance of getting the initial stages of the visit right, minimising queue times and ensuring the best start to the visit is provided. 

To apply for this position, please click on the job title above to view the full job description and see our applying for jobs section below.  

Closing date for applications 30 October 2017 at 5pm.

Area Lead – Retail & Admissions                                  

Salary £16,640 (pro-rata) (£8.00/hour) 

This is a part time role, working for a minimum of 16 hours (2 days) each week to support both the Retail Manager and Admissions & Welcome Manager in ensuring that excellent standards are maintained across both teams. As well as assisting with staff rosters, retail orders and general administrative tasks, this role will also be the champion for excellent standards across our front of house operations, working closely with staff and ensuring a high level of competence in all areas to be able to deputise for Admissions & Welcome Manager and Retail Manager in their absence.

To apply for this position, please click on the job title above to view the full job description and see our applying for jobs section below.  

Closing date for applications 30 October 2017 at 5pm.

Hourly rate: £7.50 per hour

We have a number of casual positions for the Summer season and beyond. Your responsibilities will be to  welcome, serve and assist visitors to the Museum; demonstrating exceptional levels of customer service and efficiency, and creating a positive sales environment. The successful candidates must have experience of working in a busy retail and/or visitor admission environment, ideally within the heritage, cultural or visitor engagement sector.

Ongoing recruitment   

Food & Drink

Casual Food & Drink Roles

Ongoing applications - roles listed below

We require a number of casual staff to fill various positions working in our busy Food & Drink team to ensure we continue to provide an excellent level of customer service to our visitors. We are looking for confident and capable professionals, who can display flexibility and work well as part of a team.

We have roles available within the Bottle and Glass pub, the Workers Institute, Rolfe Street café and Hobbs fish and chip shop. Please read the job profiles and indicate on the application form which role you are applying for.

To apply for one of these positions, please click on the job title above to view the full job description and see our Applying for jobs section below. 

Applying for Jobs at BCLM

For the full job profiles, please click on the job title links above. 

If you are interested in being a part of the Museum and wish to apply for one of our current vacancies, you will need to complete an application form (unless otherwise specified). Download the Job application form below:

Be sure to read the guidance notes (DOC 214kB), before completing the form.

Completed forms can be emailed to jobs@bclm.com or posted to:

Head of Human Resource Development

Black Country Living Museum
Tipton Road
Dudley
DY1 4SQ

 

If you require assistance in completing the form, or need to make your application in an alternative format, please contact Head of Human Resource Development on 0121 521 5615 or email: jobs@bclm.com. 

The Museum is committed  to being an equal opportunities employer. Candidates will be short-listed and selected  on  the sole basis of their relevant skills, experience and knowledge.  

Become a Trustee

 We're currently looking for Trustees.

Becoming a Trustee offers a rewarding and stimulating opportunity to get involved in the development of the Museum and make a real contribution to cultural life, both on a local and national scale. We’re aware that as we grow and develop as a business, the requirement to attract and grow our visitor base is essential and we would like to reflect this in the diversity of our Trustees.

We welcome applications from individuals from all backgrounds, particularly those with proven business experience, who can enrich our organisation by bringing their knowledge and acumen to the table. If you would like to apply, please read the guidance notes carefully, in which application details are attached.

Related Jobs

AIM is recruiting a new Director, who will make a significant contribution to the cultural life of the UK, and in particular, support its thriving independent museums.

The Association of Independent Museums, AIM, is a national charity which supports and champions independent museums, galleries and heritage organisations in the UK – helping them to achieve their purposes and ensuring their needs are recognised and addressed by policy makers, funders and other organisations working in the sector.

As AIM continues to grow its membership, embarks on a renewed relationship with Arts Council England as well as partners in other UK countries, and gains increased influence with national policy-makers, it is both a timely and exciting point to join AIM as its new Director.

We are looking for an experienced, practical leader, ideally with a sound grasp of the challenges facing independent museums, relevant contemporary networks and the ability to engage effectively with our diverse membership and national stakeholders, to lead AIM, with the support of its Board, during its next phase of development, and to even greater success.

A salary of £50,000 is offered. More may be available for an exceptional candidate. The role is currently home-based, but requires extensive travel in the UK, especially to London.

AIM welcomes applications from all sections of the community. The closing date is 11 October 2017. 

For further information and details of how to apply visit Aim Museums Vacancies

Volunteering Opportunities

Visitor Engagement Volunteer (Locksmith’s House)

We are looking for a volunteer to help with  demonstrating activities to schools and general visitors at our sister Museum, The Locksmith's House in Willenhall.

This role would include carrying out the following day to day activities in an Edwardian costume: 

  • Demonstrating to small school groups (KS2 and below)
  • Interacting with visitors
  • Tidying and light cleaning as and when required
  • Helping to deliver our special event days

To apply for this voluntary role please download the role summary.  

For other volunteering opportunities visit our volunteering pages

Work Experience Placements 

The Museum offers a range of unpaid work experience opportunities, from front of house placements in our demonstrated workstations, food and drink outlets and retail and admissions visitor centre, to administrative and support function placements.

If you are interested in applying for a work placement, please complete the Work Experience Placement Form and email to our Head of Human Resource Development, carmel.okeeffe@bclm.com  

Please note that we receive a high volume of work experience requests and we are, unfortunately, unable to accommodate them all.

If you require assistance in completing the form, or need to make your application in an alternative format, please contact Head of Human Resource Development on 0121 521 5615 or email carmel.okeeffe@bclm.com  


And finally...

Whichever role you are applying for, you can be sure that your contribution will make a real difference to the experience of our visitors and the success of our fantastic museum.

 

Did you know?

interesting fact image

The region got it’s name when it was described as ‘Black by day and red by night’ by Elihu Burritt, the American Consul to Birmingham in 1862.

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